Discover the answers to all the frequently asked questions about Modalizy.

If you cannot find the information that you are looking for, then contact us!

Modalizy offer

The Modalizy Pass , Modalizy Budget and Modalizy Flex are reserved for professional customers. However, as a private individual you can apply for a Modalizy HybridCard via this website.
The limit for the Modalizy Pass is automatically set at 1.000 € a month. Contact our customer service to adjust this limit. The limits for the Modalizy Budget and Modalizy Flex are set by your mobility manager.
The list of our current partners is available on this website and the Modalizy Pass and Modalizy HybridCard pages. Do not hesitate to regularly consult it to keep up to date on new partners.
Our tarification is calculated for each customer depending on their specific needs. Do not hesitate to contact us to request a customised offer.


Modalizy cards

Log in to your personal space on the MyModalizy platform. You can block your card in just several clicks and order a new one.
Contact our customer service by phone 02/851.02.51 between 9 am and 1 pm and between 2 and 4 pm or request your personal code via the MyModalizy platform. Your personal code will be sent to you by text message.
No, the Modalizy Pass card only works for expenses related to mobility.
Depending on the type of card and the options chosen, some cards can be used outside Belgium. In accordance with the legal framework, the Modalizy Budget can only be used within Belgium. The Modalizy Pass and  Modalizy Flex can be used in 15 European countries: Belgium, France, Grand Duchy of Luxembourg, the Netherlands, United Kingdom, Ireland, Spain, Germany, Switzerland, Italy, Norway, Sweden, Finland, Denmark and Portugal. Optionally, your company can choose to accept global transactions. Modalizy HybridCard can be used in Belgium or the Benelux, depending on the type of card, while electric charging via these cards can be carried out with all European operators that have signed the so-called interoperability contract. 


Fleet manager

To be actived, each Modalizy card must be associated to a user. In order to do this, you must activate each card via the MyModalizy platform. Once the card is activated, you can manage the users’ cards directly via the MyModalizy platform, without any need for the users’ ID.
Via the MyModalizy platform, you have access to an overview of all the transactions made using the Modalizy cards. You can consult the information linked to each user and even obtain overall statistics of use.
You can order new cards in several clicks, via the MyModalizy platform. They will be delivered within 2 to 3 working days. All you need to do is activate them.
On his or her departure, ask your colleague to return his or her Modalizy cards. You can then block them via the MyModalizy platform.


Accounting and invoicing

No, VAT can only be recovered on expenses paid out to partners with which we have a signed partnership agreement and who supply us with the necessary data. “On street” car parking tickets, for example, are not subject to VAT. Nonetheless, we favour partners with which we have agreements in order to allow you to recover VAT on a maximum amount of expenses.
The invoices are paid by direct debit, 2 times a month. However, other terms of payment can be established the moment the contract is signed. You will receive a summary invoice at the end of each month. It details all the expenses of your employees.